General sales conditions

As requested and agreed by the Purchaser hereafter called the CLIENT, all services to be provided by DUBROVNIK TRAVEL are limited by the terms and conditions of our General Sales Condition . Only the services confirmed by DUBROVNIK TRAVEL in writing or by fax will be provided and constitute part of a binding agreement. This agreement is governed by the following terms and conditions with which the CLIENT is in full agreement at the time of placing an order to DUBROVNIK TRAVEL.

Rates
Rates are calculated in good faith and quotations are valid for the services requested. Rates are based on the requested number of participants and given dates. Rates are based on current exchange rate and local taxes effective on the date of executing the original price quotation. The quoted prices are subject to alteration due to governmental legislation such as increase of VAT or other relative taxes.

Payment Conditions
The payment schedule and deposits are according to the DUBROVNIK TRAVEL itemized quotation offer. No booking is considered definite until the receipt of written confirmation from the CLIENT. DUBROVNIK TRAVEL. reserves the right to cancel or not provide any service for which deposits were not receive on the due dates, or have not been fully prepaid in accordance with the payment schedule. All invoices are only due and payable in Euro by Certified check or Bank transfer, inclusive of Bank charges. The final programme invoice is payable within stipulated payments schedule. All unpaid amounts will automatically bear 15% interest per annum, effective from the date of invoicing. Acceptance of a DUBROVNIK TRAVEL offer shall imply acceptance by the CLIENT of all payment conditions.

Cancelation Terms
All cancellations must be notified to DUBROVNIK TRAVEL in writing. Unless otherwise agreed in case of a total cancellation of the program all deposits paid or due to DUBROVNIK TRAVEL up to the moment the cancellation is received, will be forfeited for covering cancellation charges as required by the local suppliers. Deposits not paid at the agreed date are not excluded and remain due to DUBROVNIK TRAVEL. Partial cancellation and reduction of participant numbers will be accepted provided they that the number reduction does not increase the cost rates or does not create cancellation penalties imposed by local suppliers. Final numbers for all transportation must be advised 15 days from the start of the program. Final Banqueting numbers must be advised 48 working hours before delivery and will form the basis for the invoice calculation.

Refunds
During the operation of the programme, the value of wholly or partially unused services for rooms or meals, transportation or any other service, will not be refundable unless DUBROVNIK TRAVEL, themselves recover the costs involved. Prorated cost refunds cannot be made in connection with motor coaches, guides, couriers, portage, admission fees or similar minor items, nor in connection with performing arts, venues, or other special-event tickets.

Inspection Trips
DUBROVNIK TRAVEL, will provide (for a maximum of 3 persons) complimentary management-level assistance for site inspections (maximum 2 days) including complimentary transfers and program-related transportation within CROATIA, by company car, and one lunch or dinner during the visit. If the programme accommodation has been requested to DUBROVNIK TRAVEL we will also negotiate free or reduced rates with hotels and other suppliers to keep inspection costs as low as possible. CLIENTS are invoiced for, out-of-pocket expenses for items of a personal nature or as invoiced to DUBROVNIK TRAVEL, by its suppliers. Inspection expenses are payable even if the programme is cancelled.

Liability
In making any arrangements under this Agreement, DUBROVNIK TRAVEL shall act as agent only for on behalf of the CLIENT: Therefore, DUBROVNIK TRAVEL, its employees, representatives or all other parties, agents or organizations collaborating with DUBROVNIK TRAVEL shall in no way be liable for any delay, accident, personal injury, illness, strike-action, deviation, curtailment, loss of/or damage to baggage or other personal property, unless such event is caused by intent or gross negligence of DUBROVNIK TRAVEL, or one of its employees or representatives.

In the event of the occurrence of any major political event and of Force Majeure (such as e.g. Flood, Fire, War, Civil Commotion or Disturbance, Riots, Acts or Threats of Terrorism, Break-down of public services or Amenities) at the place of destination of the Program, which may affect the safety of travelers or prevent the trip from taking place, DUBROVNIK TRAVEL reserves the right to cancel any or all services under this Agreement. In that DUBROVNIK TRAVEL will endeavor to offer alternative arrangements or will refund to CLIENT all recoverable amounts after deducting costs, disbursements, payments or charges.

The CLIENT will ensure that any special decorations or technical materials and equipment not supplied by DUBROVNIK TRAVEL, or its nominated supplier, will meet all local and national safety requirements and are properly and fully insured by the CLIENT. Full details of the aforementioned to be submitted to DUBROVNIK TRAVEL for approval. DUBROVNIK TRAVEL will accept no responsibility for any consequences arising out of none compliance with these conditions, and in such case the responsibility remains fully with the CLIENT.

Travelers and program participants shall inform themselves with the competent authorities as to the documents required for their voyage (passports, visas, etc...) and will insure themselves with all or any necessary travel, accident, or lost baggage insurance. DUBROVNIK TRAVEL cannot be held liable for the traveler's failure to comply with these formalities or insure themselves.

Complaints
In case of any complaints the CLIENT must notify immediately and while still in Croatia, DUBROVNIK TRAVEL who will try to rectify the matter as soon as possible and in the best of its abilities. If the matter cannot be rectified the CLIENT must notify the complaints to DUBROVNIK TRAVEL in writing within 7 days.

Disputes
In the event of any dispute or disagreement resulting out of or in connection with the services provided by DUBROVNIK TRAVEL, all claims are governed by the Croatian Law. The Court in Dubrovnik will have sole jurisdiction.